Refund Policy

We will do our utmost best to see that your package is deliver at your provided location. We want you to feel 100% confident in using our services. That is why we offer a 10-day refund policy. Here’s how our refund policy works. Kindly follow the steps below:

Firstly, your product ordered will be wrapped twice before it is delivered.

  • So peel the first parcel/wrap then take a clear photo of the package.
  • Email us your complain with the photo of the package
  • Also forward a photo of the payment receipt payment.
  • The email should also contain your order number.

It should be noted that if any of the above required information is missing, the refund won’t be processed and honored. Please allow 5 -10 working days for the refund to settle within your bank account before contacting us.

Other Refund Policy

If you are not satisfied with your purchase for any valid reason, simply contact us as soon as you have received your goods and explain that you wish to return the product. 

No refund will be honored if the product(s) has been opened, used or damaged (including damage incurred during transit) back to us unless product is faulty. Returns can only be honored if the product(s) in returned intact.

Please note, once you have placed an order and refuse acceptance of delivery of that order from either the local postal office, courier, border control or customs, then no refund will be issued as a result of the goods being returned to us.

Any voucher or coupon code given by us will be active for a stated period only. Once the period has expired this will be non redeemable under any circumstances. You will be emailed your voucher code along with your expiry date by one of our staff so please be mindful of the expiry date. *This is non negotiable*

Refund Policy Upon Return

Refunds can only be processed once the goods are delivered safely back at our warehouse. As soon as your goods have been delivered to us, you will be refunded within 24 hours. We are unable to refund for delayed orders that are still en-route.

Any parcels that are denied entry by customs or returned to us, YOU (the customer) will be charged the delivery fee and a return fee which will be taken from your refund when the goods arrive back to our warehouse (amount may vary).

All “Refund requests” must be sent over on email to us so that they are traceable. No refund can be accepted via the phone, live chat or website enquiry.